Espoo, Finland
Kurjenkellontie 14
N/A
+358207880750
Incredible sloppy work and poor attitude. They now just sent a repairman to fix a non-working bide NINE (9!) MONTHS after we had told Laattapiste that it's not working (it's a bide that we never wanted or ordered in the first place, but that's another story...). Nine months for an error that took ten minutes to resolve. I don't know how many emails and phone calls it required before they finally showed some (but not a lot!!) of responsibility... Take your business elsewhere, is my strong recommendation! Have included some pictures (including them putting a toilet-roll holder upside down, and afterwards claiming that it "works both ways". No it doesn't. The instruction manual shows the screw facing downward, and the product description says that the fasting/screw is hidden. Does this convince Laattapiste? No. it's like discussing with obstinate 3-years olds... They take zero responsibility.
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I agree with the former ; with no customers in the shop you would think one of the four customerservice persons around would be asking if you wanted help, but no. After asking myself, they pointed out a person - reluctantly coming forward - but unfortunately not knowing enough. Three others completely ignoring offering to help even though it was obvious it would have been needed. No deal here, Im going elsewhere.
Nice expensive selection of Italian tiles, most of the tiles in the range of 60-100/sqm. Customer service very Finnish, does not greet or approach you even if there are no other customers.
Sloppy, expensive work combined with very arrogant customer service. Would not recommend to anyone, and will never use again. Our bathroom renovations resulted eg in destroyed hardwood floors that Laattapiste refuses to restore.
Deli
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