b8b hospitality consultancy Ltd.

b8b hospitality consultancy Ltd. is rated 3 out of 5 in the category impact with customer centricity. Read and write reviews about b8b hospitality consultancy Ltd.. My purpose and passion on this Page is to share tips and tricks how and why customer experience and the digital transformation is relevant to hotels and hospitality businesses survival. The entire customer experience must be at heart of a digital transformation. Whether it is for a 15 unit wellness center to 250 room hotel. When we talk about customer experience, we are talking about the buyer's journey. Think about the following: What social media activity are there between you and the buyer, before, during and after their stay¨? If the answer is none to one of the three, you lost an opportunity to connect with the guest, and lost the opportunity to promote your brand. Even if there is an engagement but it is by your corporate team or by your appointed marketing agency, it is not the same. Having your own social media team engaging with the buyer is one of the best ways to humanise your brand. Every buyer's journey start with discovery and subsequent interaction. Todays customer is smart and savvy on the internet and on social media platforms, and it is crucial for the success of your business to keep up with all the changes happening. I will share some best practises, to help you out in the Social Media Jungle. This Page will also address the upgrades the hotel will need to make to keep up with the demands of the global travellers.