Vantaa, Finland
Honkanummentie 3
N/A
+358 207388322
Easy situation, had a replacement equipment sent from Germany. DSV Helsinki received the equipment, contacted me for delivery details on Monday. We have agreed on the delivery on Tuesday. In the same time they had to make that particular delivery, they also had to pick up the defective equipment that I had to send back to Germany, which they first needed to confirm. They were supposed to contact me back on the same day, Monday, to agree on both, delivery and pick up, but they never did. I have tried contacting them without any luck. After more than one week, the German supplier mentioned that DSV might have sent back the replacement equipment that they were supposed to deliver. I still can't understand how this happened. Very unprofessional way of solving a simple matter.
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