Helsinki, Finland
Aleksanterinkatu 21
N/A
+358 201777288
Toilets
So this is not a review about the procedure, but about the customer service. I went to the consultation and was told to wait until I get an email from the nurse, because she had to contact the doctor. I didn’t get anything the whole week so I called them, and was told that they left a message to the nurse and to wait again. I waited another whole week. I called them again and got the same reply; to wait. Or, that I could email the doctor myself. But I’m not sure about what to do with the information I get from the doctor? I am still supposed to be in contact with a nurse... I feel like I am my own customer service agent. I understand that the people at the reception are doing their best (and are very nice), but I can’t help but feel unimportant and feel like they don’t care about me. The procedures are probably good, but the customer service wasn’t and I am not sure if I want to go there anymore or recommend this place to anyone.
like
Very satisfied with results for a minor operation that was done over a year ago. It takes time to heal if you have any kind of surgery procedure so you see the results only months after. I am very very happy and this makes me very confident for years ahead.
DO NOT USE THIS CLINIC!!!! They booked me in for lip fillers with the discounted rate because there were issues with the online booking system. When I got there they told me that they had to reschedule due to the fact that I was meant to apply numbing cream which no member of staff told me about. I was rescheduled for the following day in which they then cancelled 30 mins prior to my appointment because the nurse was not in. When I immediately called to check up on my case the lady on the phone told me that due to the fact that I wasn’t happy to pay the fees, they had to cancel my appointment. I mean there is no logic in this disaster!! They offered me a discount and then said I wasn’t able to pay the fees so should go elsewhere???? Terrible customer service skills and you will just be disappointed with their results!!!!
Good service.
This place really is a joke, all the bad reviews appeared to be true. I'm only surprised this place still exists... ridiculously unprofessional. Wish someone had told me this before I went in. Edit: The clinic I'm referring to is the one opposite Stockmann shopping centre, in Aleksanterinkatu 21. I suppose this is the same one? Said \very high patient's satisfaction rates\ don't seem to apply to any reviews made by your customers. I myself can assure anyone interested that there obviously is a valid reason for that. Get a grip on yourself, cityklinikka.
Never again. Never.
Kävin keväällä 2019 sekä coolsculpting että 3d hifu hoidoissa, joihin molempiin olin ja olen erittäin tyytyinen. Mika oli miellyttävä ja ammattitaitoinen, ja kertoi minulle kokoajan mitä tehtiin. Molemmat laitehoidot olivat miellyttäviä ja nopeita, sekä olin ja olen edelleen erittäin in tyytyväinen tuloksiin. Coolsculpting hoito oli tehokas paikallisen rasvakertymän hoitoon alavatsasta johon ek tepsinyt treeni eikä ruokavalio. Hifu hlito oli tehokas ja antoi todella näkyviä tuloksia ihon kiinteyttämiseen ja napakoittamiseen kasvojen alueella, ilman mitään myrkkyjä tai neuloja. Menene varmasti muutaman vuoden kuluttua kuttua uudelleen. Tilat olivat siistit ja henkilökunta ystävällistä.
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