Helsinki, Finland
Lintulahdenkuja 2
N/A
Even if you queue 15 minutes before it opens, you will have to wait for more than one hour. An appointment system or online applications would really help this place. Edit: as soon as you are called the service is actually pretty precise and good. Apparently they are just undermanned.
like
I made a phone call to get information about a service, and for my surprise it was sooo fabulous to get the service done on the telephone without having to go all the way to Helsinki. The customer service is so fast and professional! I wish I could give more stars
The most important is that you need to arrive before the opening to get a good position in the waiting line. (sometimes there is no line and people don't respect the arrival time) After they give you a number depending on your needs. They will help you with everything and if you need to do more than 1 paper you can keep your number and they will call you without having to wait the line again.
could have mention somewhere that they only accept first time visitors. staff not friendly. waste of time
Awful customer service. Was waiting almost 5 hours and got sent home. Staff member like to play with their personal mobile phones before calling the next person and have a chat with each other instead of trying to see more people who have been waiting for hours. Zero empathy from staff and poor organisation of the system itself since you can't even book an appointment or apply online for certain services you have to be there and sit for hours and MAYBE somebody will see you.
Awful place. Waiting in a queue for 4 hours, till closing of Tax office. UNSUCCESSFULLY! Amazing speed of work - 20 customers in 4 hours with 3 desks opened. Be patient. Nobody will help you even if you arrange a business trip for this purpose and have train back tonight.
Prepare to wait 4 hours and have most people skip ahead of you
Good service and friendly staff
Deli
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