Helsinki, Finland
Valimotie 21
N/A
+358 2006060
Kovanen gives an outstanding service to the customer!
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Kovanen chauffeured wedding service made our day extra special. From the outset the customer service provided by Iida and Noora was outstanding. They were an enormous help as our wedding day schedule had changed a few times. They were very patient, understanding and helpful when it can to arranging our car for the day. On the day our chauffeur Sami was fantastic, as we had to drive to a different city for our photographs and then return to Helsinki later in the day for our ceremony. Sami was on time, had an immaculate car, was polite and drove with care. We are very grateful for his professionalism. My husband and I would definitely recommend Kovanen.
Great service, rang to say would be 2 minutes late (most wouldn't bother) and then didn't charge for pre-ordering because of lateness, very helpful at airport with bags and trolleys. An extremely professional service, would definitely recommend.
Great service.
I had whole feet in plaster and i needed to visit hospital weekly. Driver was every time very helpful with door, sticks and wheelchair. Driver and car is always very clean and professional looking.
HORRIBLE COMPANY. I was in Helsinki for business and used this service to get from my hotel to the airport. The driver and I had no issues until it came time to pay. I gave him my American credit card and he had no idea what to do with it. When I showed him how to run it, he rudely brushed me off. He proceeded to call his dispatcher to ask advice and demanded to see my passport because he accused me of stealing the credit card. I was shocked. I told him that he was running the card incorrectly and that is why it was not working. He started yelling sexist and racist slurs at me and said that I was \A stupid woman\. I was afraid for my safety so I attempted to leave the taxi. The taxi driver refused to give me my luggage and began to drive away. I pounded on his window so that he would stop. I couldn't believe this was happening to me. Eventually, he let me show him how to charge my card and the payment went through immediately. He called me \A horrible woman\ and told me he would report me to the police, even after the payment problem was resolved. He was abusive in his language and extremely offensive. I reported this incident to the taxi company and they blamed me for \Not informing the driver I would be using a credit card\ and further accused me of \Ruining the driver's day\. Horrible company that I will never use again and wouldn't recommend to my worst enemy.
Scheduling the transfer for our group from Vantaa airport to the hotel was a breeze. They replied to my many emails and answered my questions promptly. The driver waited for us at the airport with an iPad with the name of our company and promptly showed us where the bus was parked and help each person with their luggage. Great experience. As long as they provide great service, they will get positive feedback from me.
My wife and I took this taxi from Scandic Hotel in downtown Helsinki to airport in early morning of July 9, 2015. Actually the taxi was a luxury van with 10 couch seats and table, very comfortable and too much for just we two. I was so excited about the luxury and brought out camera to take some pics of this van. At the airport somehow I just carried the camera and left the back pack in the van. We both didn't notice it until ready to check in when I felt my shoulder was lighter than usual. I was panic (without a phone) and asked the lady at the check in counter. She directed me to the information center to get help. We rushed to the information where a gentleman helped me call the hotel from there it was redirected to the taxi company. The lady in the company checked my reservation and hotel name and contacted the driver. Twenty minutes later the drive sped to the airport and back pack was back to my shoulder. Particualr thanks to the taxi company but also to all Finnish people's honesty and effecincy.
Deli
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