Helsinki, Finland
Citycenter, Kaivokatu 8 1 krs
N/A
+358 200 20010
Before i went to the shop i read the bad reviews and i was very hesitant to go. It is actually very close ti where i live so i gave it a chance. I had a good experience, the staff was helpful and nice.
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Very arrogant customer service providing staff. They seem simply frustrated with their own life and express their personal frustration with the customers coming to their shop. The level of frustration on their rotten faces is so high, I wonder if they are working for FREE or the Telia as a company has nothing to do with how their employees deal with the customers. Mostly, female staff I have noticed to be bit professional and helpful while asking something but the male stuff is really unprofessional, high tempered and agressive. I almost felt like I am going to be punched by one of the guys at this shop upon asking a genuine querry related to the product I bought their. Very disappointed experience..
The staff was available and helpful. He even recommended a modem that should suit our needs better and was cheaper.
Your ordinary teleoperator shop.
I believe that there would not be any other places in Finland where staffs have such a bad attitude and poor customer service than this one. Both male and female. They somehow need to understand their job duties and learn how to be nice and efficiently helpful. Not to mention the very low quality service that I had. I decided to cancel their home Internet Subscription due to a lot of bad incidents happened. Soon to be my phone subscription :( the 4G speed is too bad. I should have stayed with the previous carrier!
I came to Telia on Sunday and I guess the employer wanted to save money because of double payment, so there was only 1 worker and he spent 40 min explaining one lady how to use her apple watch together with her iPhone 5c. I cannot blame this guy who was working, but definitely advice to attract more workers !!! And don't buy apple if it's too complicated for you!!
I wish to praise the excellent, friendly and helpful service I received in sorting out a SIM card difficulty on a crowded New Year's Eve. Thank you Telia! Diana Kaley
By far the most useless customer friendly staff I've ever seen. Get this man another job and let it not be customer facing. This is Telia shop at city center. Not forum. 28th Jan 2019 at 18:30
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