Vanda, Finland
Silvastasvägen 1
N/A
+358105745200
bought a monitor from Power that was brand new and it broke after two months so i returned it to Power. Power then sent the monitor to Infocare workshop and told me that i will have it back the next week! so i wait and after 4 weeks i get a text from Infocare that my monitor will be ready on 7,10,2020 but then i called and asked where my monitor is and they replied it will take another week for them to fix it! so now i have to wait another week for them to ''fix it''. so i will have to wait yet another week! thats five weeks in total for them to repair my monitor.
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I sent my Dell laptop in for a warranty repair (ended up that the motherboard needed to be replaced). ICW gave good and frequent communication via text and email when my repair status changed. I also experienced good customer support via email from them, since my laptop charger got lost in transit. (I wrongly taped it to the outside of the box.) They took an extra step to search for my charger and also asked internally for an extra Dell charger. The repair fixed my issue and the customer service was kind.
I was super satisfied. My HP laptop screen cracked. HP arranged pick-up and repairs. InfoCare carried out the work and returned the laptop in less than 1 week. Excellent despite my preliminary worries everything exceeded my expectations.
Great service!
Very sloppy customer service.
This place is for scams, I still can't belive that this place is a thing. They try to scam you, dont respond to emails and they don't even know the electronics they are dealing with. Avoid thos place!
Two weeks after I sent my TV in, I asked the reseller (Verkkokauppa) to contact them for me and ask what's up since they didn't answer me. They replied \it arrived today\. Sounds trustworthy. Two days later they apparently started working on it, and a week after that (today) it's still waiting for parts. It's been over a month without TV now. Don't ever buy anything from a brand that has a service deal with Infocare.
Really good service, fast and quality. Status is trackable on their website.
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