Helsinki, Finland
Aleksanterinkatu 15, Mikonkatu 6
N/A
+358 405581064
DeliveryIn-store pick-upIn-store shopping
Bought a nice pair of boots without the shoe box from Helsinki store and 3 days after (unused), I decided to return them, but they refused to make a refund because I didn’t have the box with me (and they disposed it already). However when I purchased and didn’t take the box with me, I specifically asked the sales lady if I could still return them and she said “YES, for 14 days” without mentioning the “box policy” that I wouldn’t be able to return them without the box. As one customer, should believe what she said that it is possible to return it otherwise I would have taken the box with me. I never had such an experience with the untrustworthy customer service before.
like
Nice selection. Quality items, not the cheapest shop.
fantastic service and bargains
I bought a pair of really beautiful, treamendously expensive (350! Euros) boots at Zio. After three months the left shoe was broken. I brought them back to be fixed as there is a warranty on shoes. They refused to pay for it! I have never experienced so poor customer service anywhere.
It's ok- mainly Spanish brands
Beautiful shoes. The people that works there are very kind and welcoming.
Good shoes
Hyvä palvelu. Laatukenkiä.
Deli
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